Shipping policy
SHIPPING POLICY
Last updated: 27 July 2026
Bronze Body dispatches orders from a UK third-party fulfilment location.
Customer support:
Email: hello@bronzebody.co.uk
Instagram: @bronze.bodytan
We aim to respond within one working day, Monday to Friday.
1. WHERE WE DELIVER
We currently deliver only to eligible UK addresses enabled at checkout.
Delivery availability is confirmed during checkout.
We do not currently offer standard international delivery.
2. ORDER PROCESSING AND DISPATCH
Orders placed before 3pm are scheduled for dispatch on the next working day.
Orders placed after 3pm, during weekends or on bank holidays begin processing from the next working day.
Working days are Monday to Friday, excluding applicable public holidays.
Dispatch times are targets, not guaranteed delivery dates.
3. DELIVERY SERVICE
Orders are sent using a tracked Royal Mail service.
Delivery normally takes 2 to 3 working days after dispatch.
We do not offer overnight or guaranteed next-day delivery.
Delivery estimates may be affected by Royal Mail delays, severe weather, bank holidays, remote locations or circumstances outside our reasonable control.
4. SHIPPING COSTS
Orders over £40:
Free tracked delivery.
Orders of £40 or less:
£2.99 tracked delivery.
The final delivery price is displayed before payment at checkout.
5. TRACKING
Tracking information is sent to the email address used at checkout after dispatch.
Customers are responsible for checking that their email address is correct.
Tracking may take time to update after Royal Mail receives the parcel.
6. DELAYED OR MISSING ORDERS
When an order has not arrived within five working days after dispatch, check Royal Mail tracking first.
When tracking shows no meaningful update or the parcel cannot be located, contact hello@bronzebody.co.uk or @bronze.bodytan with the order number and tracking details.
Bronze Body will investigate with Royal Mail and provide the appropriate next step.
7. ORDERS MARKED AS DELIVERED
Check delivery photographs or tracking notes, nominated safe places, household members and immediate neighbours.
Contact us when the parcel still cannot be located.
We may need to open a Royal Mail investigation before providing a replacement or another resolution.
8. INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for entering a complete and accurate address.
Contact us immediately if an address needs changing.
We can update it only before fulfilment or dispatch.
When an order is returned because the customer supplied an incorrect or incomplete address, the customer will normally need to pay for reshipping.
9. FAILED DELIVERY AND UNCOLLECTED PARCELS
Customers are responsible for monitoring tracking and collecting parcels held at a collection point.
When an uncollected parcel is returned, an additional delivery charge may apply before it is resent.
10. DAMAGED PARCELS
Contact us as soon as possible and ideally within 48 hours.
Provide the order number, product photographs, packaging photographs and a photograph of the shipping label.
Do not dispose of the product or packaging until we confirm the next step.
The 48-hour request does not limit statutory rights.
11. CHANGES AND CANCELLATIONS
Contact us immediately when you need to change or cancel an order.
We will try to assist before dispatch but cannot guarantee changes once fulfilment has started.
Refer to the Refund and Returns Policy for full details.
12. CONTACT
Email: hello@bronzebody.co.uk
Instagram: @bronze.bodytan
Response target: within one working day, Monday to Friday.