Shipping & Returns

Shipping & Returns

Straightforward information about dispatch, delivery, cancellations, returns and order problems.

Shipping

UK orders are sent using a tracked Royal Mail service.

Orders placed before 3pm are scheduled for dispatch on the next working day. Orders placed after 3pm, at weekends or on bank holidays begin processing from the next working day.

Delivery normally takes 2 to 3 working days after dispatch. We do not offer overnight or guaranteed next-day delivery.

Delivery costs

Order value	Cost	Service
Over £40	Free	Royal Mail tracked
£40 or less	£2.99	Royal Mail tracked

Delivery availability and cost are confirmed at checkout. The price shown at checkout is the price that applies to your order.

Where we deliver

We deliver to UK addresses enabled at checkout, including Northern Ireland and the Scottish Highlands.

We do not currently deliver to the Channel Islands or the Isle of Man, and we do not currently offer standard international delivery.

Tracking

Tracking details are emailed to the address used at checkout once your order has been dispatched. Please check that your email address is correct.

Contact us if your order has not arrived within five working days of dispatch, or if tracking shows no meaningful update.

Change-of-mind returns

Eligible customers may notify us that they wish to cancel within 14 days of receiving the order, and then have a further 14 days to return eligible goods.

To qualify, products must be unopened, unused, sealed and in a condition suitable for resale.

Opened, used or unsealed products cannot be returned for a change of mind where the health or hygiene exception applies.

The customer pays change-of-mind return postage. Contact us before returning anything.

Faulty, damaged or incorrect products

Contact us as soon as possible and ideally within 48 hours of delivery. This helps us investigate with the fulfilment provider and Royal Mail; it does not limit your statutory rights.

Please provide:

• Your order number
• A photograph of the product
• A photograph of the outer packaging
• A photograph of the shipping label

Replacement is our preferred resolution where appropriate and available. A refund is available when a replacement is unavailable, unsuitable or otherwise required. The product may need to be returned.

Where the problem is ours, Bronze Body pays or reimburses reasonable return postage.

Personal results

Individual outcomes vary. A result that does not meet personal expectations does not by itself mean the product is faulty.

Cancellations before dispatch

Contact us immediately. We will try to stop orders that have not entered fulfilment or been dispatched. We cannot guarantee changes once fulfilment has started.

Return address