Refund policy
REFUND AND RETURNS POLICY
Last updated: 27 July 2026
This Refund and Returns Policy applies to purchases made from Bronze Body through bronzebody.co.uk.
Bronze Body is a trading name operated by Kondition Coaching FZ-LLC, a Free Zone Limited Liability Company registered in Ras Al Khaimah, United Arab Emirates.
Customer support:
Email: hello@bronzebody.co.uk
Instagram: @bronze.bodytan
We aim to respond within one working day, Monday to Friday.
1. CHANGE-OF-MIND RETURNS
Eligible online customers may tell us that they wish to cancel an order within 14 days of receiving it.
After notifying us, the customer has a further 14 days to return the eligible goods.
To qualify for a change-of-mind return, products must be unused, unopened, unaltered, in their original packaging, protected by their original tamper or hygiene seal, and in a condition suitable for resale.
Due to the nature of our products, we cannot accept a change-of-mind return where a product has been opened, used, unsealed or had its tamper or hygiene seal broken, where the applicable health or hygiene exception applies.
Opened, used or unsealed products are final sale for change-of-mind purposes.
This does not affect rights where a product is faulty, damaged, leaking, incorrect, misdescribed or otherwise does not conform to the contract.
2. HOW TO REQUEST A RETURN
Before returning anything, contact:
Email: hello@bronzebody.co.uk
Instagram: @bronze.bodytan
Include your full name, order number, product concerned, reason for return, whether the product remains unopened and sealed, and photographs where relevant.
Do not send a return before receiving return instructions.
Approved returns must be sent to:
Bronze Body Returns
c/o Pop of Beauty
144-148 St James Street
Burnley
BB11 1NR
United Kingdom
This is a fulfilment and returns address, not the registered office of the legal seller.
3. RETURN POSTAGE
For an eligible change-of-mind return, the customer pays return postage.
Use a tracked service and retain proof of postage.
Bronze Body is not responsible for a return parcel until it has been received at the authorised returns address.
Where a product is faulty, damaged, leaking, incorrect or misdescribed, Bronze Body will provide a prepaid return method or reimburse reasonable return-postage costs when a return is required.
4. CANCELLATIONS BEFORE DISPATCH
Contact us as soon as possible when you need to cancel an order.
When an order has not entered fulfilment or been dispatched, we will try to stop it and issue the appropriate refund.
We cannot guarantee cancellation after fulfilment has started or the order has been handed to Royal Mail.
The creation of a shipping label alone does not mean that a parcel has been dispatched.
5. DAMAGED, LEAKING OR INCORRECT ORDERS
Inspect your order shortly after delivery.
When an item arrives damaged, leaking or incorrect, contact us as soon as possible and ideally within 48 hours of delivery.
The 48-hour request helps us investigate with the fulfilment provider and Royal Mail. It does not limit statutory rights.
Provide the order number, clear photographs of the product, photographs of the outer packaging, a photograph of the Royal Mail label and a short explanation.
Do not dispose of the product or packaging until we confirm the next step.
6. FAULTY OR MISDESCRIBED PRODUCTS
Products must be as described, satisfactory and fit for their stated purpose.
For a confirmed faulty, damaged, leaking, incorrect, misdescribed or otherwise non-conforming product, our preferred operational resolution is:
1. Replacement, where appropriate and available.
2. Refund when replacement is unavailable, unsuitable or otherwise required.
We may require the affected product to be returned before completing a replacement or refund.
7. PERSONAL RESULTS
Individual experiences and outcomes vary.
Dissatisfaction with a personal outcome does not automatically mean that a product is faulty and does not qualify for a refund where the product remains as described, satisfactory and conforming.
This does not affect rights relating to products that are faulty, damaged, leaking, incorrect or misdescribed.
8. REFUNDS
Approved refunds are issued to the original payment method.
Where required, the refund will include the cost of the least expensive standard delivery option offered at checkout.
Additional amounts paid for an upgraded delivery service are not refundable beyond the standard delivery amount, where permitted.
Banks and payment providers may take additional time to display the refund.
9. EXCHANGES
We do not offer routine exchanges.
Where a replacement is approved because of a fault, damage or fulfilment error, we will arrange it directly.
10. PROOF OF PURCHASE
We may request the order confirmation, order number or another reasonable form of proof that the product was purchased from Bronze Body.
11. STATUTORY RIGHTS
Nothing in this policy excludes, restricts or replaces rights available under applicable consumer law.
STANDARD CANCELLATION FORM
To: Bronze Body, hello@bronzebody.co.uk
I hereby give notice that I wish to cancel my contract of sale for the following goods:
Order number:
Goods ordered:
Date ordered:
Date received:
Customer name:
Customer address:
Customer email:
Date: